Effective Date: [June 21, 2025]

This Privacy Policy (“Policy”) explains how we collect, use, share, and protect your personal information when you visit our website, create an account, place orders, or interact with our services. By accessing or using our services, you agree to the practices described in this Policy.

We respect your privacy and are committed to protecting your personal data in compliance with applicable privacy laws, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other relevant international regulations.


1. Information We Collect

We collect information from you in several ways, including information you provide directly, data collected automatically, and information received from third parties.

1.1 Information You Provide Directly

TypeDescription
Identity InformationName, gender, company name (if applicable)
Contact InformationEmail address, phone number, shipping/billing address (country, region, street, ZIP/postal code)
Account CredentialsUsername, password (stored securely using encryption)
Payment DetailsPayment method, transaction status (we do not store full credit card numbers)
Order InformationProduct names, quantities, prices, transaction history

1.2 Information Collected Automatically

  • Device Information: Operating system, browser type, device type, language preferences
  • Usage Data: Pages viewed, access time, click behavior, time on site
  • Network Data: IP address, Internet service provider, location (approximate), referrer URLs
  • Cookies and Similar Technologies: Used for session tracking, user preferences, analytics

1.3 Information from Third Parties

  • Social login providers (e.g., Google, Facebook) upon authorization
  • Analytics or ad providers (e.g., Google Analytics, Meta Pixel)
  • Payment processors (e.g., Stripe, PayPal) returning transaction results or risk indicators

2. How We Use Your Information

We use your personal data for the following purposes and only where lawful and necessary:

  1. Order Fulfillment: To process orders, confirm payments, arrange shipping, and provide delivery notifications
  2. Customer Support: To respond to your inquiries, handle returns or disputes, and improve service quality
  3. Account Management: Account registration, login, password reset, purchase history
  4. Legal Compliance: To comply with tax, customs, regulatory, and legal obligations
  5. Service Improvement: Analyzing usage data to enhance functionality, user experience, and product offerings
  6. Marketing & Promotions (with your consent):
    • Send newsletters, discount offers, product recommendations
    • Show personalized ads based on browsing and purchase behavior
  7. Security & Fraud Prevention: Protect against unauthorized access, fraud, spam, and abuse

We do not use your personal data for purposes beyond what is described above without your explicit consent.


3. Use of Cookies and Similar Technologies

We use cookies and tracking technologies to enhance your experience and support website operations:

TypePurposeEssential?
Functional CookiesMaintain login sessions, shopping cartYes
Performance CookiesMeasure traffic, diagnose issuesNo
Advertising CookiesDeliver personalized adsNo (consent-based)

You can manage cookie preferences through your browser settings. Disabling cookies may affect some site functions such as checkout and login.


4. Sharing and Disclosure of Information

We do not sell or rent your personal information to third parties. However, we may share your data under the following circumstances:

4.1 With Authorized Service Providers (under contractual agreements):

  • Logistics Providers (e.g., UPS, DHL, FedEx): For shipping and delivery
  • Payment Processors (e.g., Stripe, PayPal): To process payments and refunds
  • Cloud Hosting & Storage Services (e.g., AWS, Cloudflare)
  • Marketing & Analytics Platforms (e.g., Google Ads, Meta) – only with your opt-in consent

4.2 To Comply with Legal Obligations:

We may disclose your information if required by law or legal process, including:

  • Subpoenas, court orders, or government agency requests
  • To investigate fraud, enforce terms of service, or protect our legal rights

4.3 In Business Transfers:

If we undergo a merger, acquisition, asset sale, or reorganization, your personal information may be transferred as part of that transaction, subject to confidentiality protections.


5. International Data Transfers

Your personal data may be stored and processed in the United States or other countries outside your jurisdiction. We use safeguards such as:

  • Standard Contractual Clauses (SCCs)
  • Secure, encrypted data transfer mechanisms
  • Limited access controls and personnel training

By using our services, you acknowledge and consent to such international data transfers, where applicable by law.


6. Your Privacy Rights

Depending on your location, you may have the following rights:

RightDescription
Right to KnowRequest details about what personal data we collect and how we use it
Right to AccessRequest a copy of the data we hold about you
Right to CorrectRequest correction of inaccurate or outdated data
Right to DeleteRequest deletion of your data under certain circumstances
Right to RestrictLimit processing of your data in specific contexts
Right to Data PortabilityReceive your data in a structured, machine-readable format
Right to Withdraw ConsentOpt-out of marketing or specific uses
Right to ObjectObject to profiling or automated decision-making processes

GDPR Rights (EU/UK residents):

You may contact your local Data Protection Authority if you believe your rights under GDPR are being violated.

CCPA Rights (California residents):

  • You have the right to opt out of the sale of personal information (we do not sell data).
  • You have the right to equal service and pricing even if you exercise privacy rights.

7. Data Security Measures

We implement industry-standard physical, administrative, and technical safeguards, including:

  • SSL/TLS encryption for all data in transit
  • Role-based access control and staff confidentiality agreements
  • Encrypted passwords and payment data
  • Intrusion detection and anti-malware protection
  • Regular security audits and backups

Despite our efforts, no system is completely secure. You are encouraged to use strong passwords and keep your account credentials confidential.


8. Data Retention

We retain personal information only for as long as needed to fulfill its intended purpose or comply with legal obligations:

Data TypeRetention Period
Account DataActive duration + up to 5 years
Order & BillingAt least 7 years (for tax/audit compliance)
Marketing PreferencesUntil consent is withdrawn
CookiesTypically 7–730 days depending on type

9. Third-Party Websites and Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and recommend reviewing their policies before use.


10. Children’s Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect or process data from minors. If we become aware of such collection, we will promptly delete the data.


11. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with a new effective date. For significant changes, we may notify you via email or on-site prompts and request renewed consent where necessary.


12. Contact Us

If you have questions, requests, or complaints regarding this Policy or our data practices, please contact us:

We aim to respond to all inquiries within 30 days or sooner if required by law.