Unified Terms & Policies

Last Updated: [June 21, 2025]

Scope & Purpose: This document combines our Terms of Use, Privacy Policy, Shipping & Delivery Policy, and After‑Sales & Refund Policy into a single reference. It ensures transparency for customers purchasing custom-made industrial automation components from the United States, shipped internationally, with a strict no-refund/no-warranty model except in case of our shipping errors.

1. Definitions

• “Company”, “we”, “us”: the seller/website operator.
• “Customer”, “you”, “your”: any person or entity purchasing from our website.
• “Products”: industrial automation components, electronic modules, custom assemblies, and accessories sold on our site.
• “Order”: Customer’s confirmed purchase request, paid in full.
• “Production”: manufacturing, assembly, configuration, or programming of Products after payment.
• “Carrier”: third‑party shipping or freight companies (e.g., FedEx, DHL, UPS, USPS).

2. Terms of Use

2.1 Acceptance

By browsing this website or placing an Order, you confirm acceptance of these policies. If you disagree, do not proceed.

2.2 Eligibility & Accuracy

• You must be legally capable of entering contracts.
• You warrant that all Order details (model numbers, quantities, addresses, contact info) are accurate. Errors may lead to undeliverable shipments, for which we bear no liability.

2.3 Prohibited Conduct

You shall not:

• Use the site for unlawful activities or transmit malicious code.
• Scrape data, impersonate others, or commit fraud.
• Circumvent security measures or overload our servers.

2.4 Intellectual Property

All site content—text, images, diagrams, software—is owned or licensed by us. Unauthorized use is prohibited and may result in legal action.

2.5 Policy Modifications

We may revise these policies at any time. Changes take effect immediately upon posting the “Last Updated” date. Continued use equals acceptance.

3. Privacy & Data Protection

3.1 What We Collect

• Personal Data: name, email, phone, shipping/billing addresses.
• Order Data: product details, payment status, communications.
• Technical Data: IP address, device/browser type, cookies, usage logs.
• Third‑Party Data: social login info, payment gateway verification, analytics.

3.2 Why We Collect

• Order Fulfillment: process purchases, arrange shipping, manage returns.
• Customer Service: respond to inquiries, technical troubleshooting.
• Security & Compliance: fraud detection, legal reporting (customs, tax authorities).
• Improvement & Marketing: website analytics, optional promotional emails (with opt‑in).

3.3 How We Protect

• SSL/TLS encryption for data in transit.
• Role‑based access controls; payment data handled exclusively by certified gateways.
• Regular security audits and vulnerability scans.

3.4 Sharing & Disclosure

We do not sell or rent your personal data. We share only with:

• Carriers for shipment;
• Payment processors for transaction settlement;
• Customs or government bodies when legally required;
• Law enforcement if compelled by a valid order.

3.5 Your Rights

Depending on your jurisdiction, you may:

• Access your data; correct inaccuracies; delete data (subject to legal retention requirements);
• Object to processing for direct marketing; withdraw consent at any time;
• Data portability, where applicable (e.g., GDPR).
  Submit requests via our contact details below.

4. Shipping & Delivery

4.1 Production Lead Time

All Orders are custom-made. Production begins only after full payment and final specification confirmation.

• Lead Time: 7–14 business days (excluding weekends and U.S. holidays).

Crucial: Once production commences, Orders are final, non‑cancelable, and non‑refundable.

4.2 Carriers & Methods

We use reputable international carriers or freight forwarders based on package size and destination:

• Express Services: FedEx, DHL, UPS;
• Postal/Economy: USPS, EMS, ePacket;
• Freight (LCL/FCL): for heavy/bulk shipments.

4.3 Tracking & Notifications

• A shipment tracking number is emailed at dispatch.
• You may monitor status via the carrier’s website or your order dashboard.

4.4 Transit Estimates

(After production, transit only)

Actual delivery may be delayed by customs inspections, force majeure, or carrier backlog.

4.5 Duties & Taxes

• All import duties, VAT, customs brokerage, or handling fees are Customer’s responsibility.
• Non‑payment or refusal to pay fees may result in return or destruction of goods—no refunds in such cases.

4.6 Risk & Title

• Title and risk transfer to Customer when Carrier marks the shipment as “Delivered.”
• “Delivery” includes drop‑off at specified address, P.O. Box (if used), or third‑party pickup.
• Inspect external packaging before signing; if damaged, refuse delivery and notify us immediately.

5. After‑Sales & Refund Policy

5.1 No Cancellation & No Refund

Due to custom production, we impose a strict No Cancellation, No Return, No Refund policy, except in case of our own shipping error.

5.2 Shipping Errors & Defects

If we ship the wrong item/model/quantity, or if the product has a manufacturing defect:

1. Report within 7 days of delivery: unboxing video + photos (item & label).
2. Validation: our team reviews submission and confirms error/defect.
3. Resolution: we arrange at our cost either:
   • Replacement shipment of correct items; or
   • Refund of product price (excluding duties and shipping).

5.3 Exclusions (Non‑Refundable Scenarios)

We do not cover:

• Incorrect model or specification selected by Customer;
• Change of mind or canceled project;
• Misuse, improper installation, environmental damage;
• Damage due to power surges, static discharge, or other user‑induced causes;
• Loss or delay due to customs, Carrier errors, or force majeure;
• Warranty, maintenance, or technical support requests.

5.4 No Warranty or Maintenance

All Products are sold “as‑is” with no post‑delivery warranty, technical support, or maintenance services provided.

Customers must ensure product suitability and installation by qualified personnel before ordering.

6. Limitation of Liability & Dispute Resolution

6.1 Liability Cap

Our total liability for any claim arising from these policies or a purchase shall not exceed the total amount you paid for the affected Products.

6.2 Exclusion of Damages

We disclaim liability for indirect, incidental, consequential, punitive, or special damages, including lost profits, business interruption, or data loss.

6.3 Governing Law & Jurisdiction

These terms are governed by the laws of the State of [Your State], USA, without regard to conflict of law principles. Any dispute shall be resolved in the state or federal courts located in [Your County], [Your State].

6.4 Arbitration

At our discretion, we may require binding arbitration under the rules of the American Arbitration Association, with seat in [Your City], [Your State].

7. Changes & Contact

7.1 Policy Changes
We may update these policies at any time. Changes are effective upon posting with a revised “Last Updated” date.

7.2 Contact Information
For any questions, data requests, or after‑sales inquiries, please contact us:

• Email: airtac@ckdjkk.online
• Hours: Mon–Fri 9:00 AM – 6:00 PM (EST/PST)

By placing an order or continuing to use this site, you confirm that you have read, understood, and agreed to all sections of this Unified Terms & Policies document.